Due to the nature of all services provided by Bossy Bestie Branding & Design (BBBD), refunds are not eligible. You are agreeing to this policy when you purchase on www.bossybestie.com.
CANCELLATION OF A PROJECT
Once your order has been submitted via the Bossy Bestie Branding & Design website, the project will begin. After this point, if the customer would like to cancel the project, they reserve the right to do so but a refund will not be eligible if this decision is made.
All payment(s) made to Bossy Bestie Branding & Design, will be made through the BBBD website. No other method is or will be accepted by this business. Payment plans are available via Shop Pay at checkout.
FORMS OF COMMUNICATION
For legal purposes Bossy Bestie Branding & Design, all communications regarding your project after the project start will be made via email. By doing so both parties are able to keep a paper trail of all conversations had.
All turnaround times are listed in the details of each service on our website. You will be notified of the turnaround time at the start of your project.
Please Note: Business days do not include weekends, and all major holidays.
REVISION + UPCHARGES
All designs receive 3 free revisions. After you have reached your limit of your 3 free revisions, you will have the option to pay a upcharge fee of $15 per additional revision.
Draft images of ANY kind are for the purpose of approval only. You are prohibited to copy, manipulate, or distribute the draft designs to anyone for any reason. All drafts are the property of Bossy Bestie Branding & Design.
RIGHTS TO USE DESIGNS
Once this project is completed, all clients “the Client”, grant permission to, Bossy Bestie Branding & Design “the business”, to use for portfolio and/or marketing purposes unless agreed upon otherwise.
DISAPPEARANCE (GHOST) FEE
Although I do understand life happens, in most instances you can communicate with me. If you have placed an order and do not submit your information within 1 week after submitted payment you will receive 2 courtesy email. If there is no response of these emails after 1 week, your order will be closed.
In the instance in the middle of your project, you disappear, you will receive 1 courtesy email. If you do not respond within 1 week of the email, your order will be closed.
All closed orders can be reopened within 1 month of closure for a fee of ($75) which will need to be paid in full.
If you attempt to reopen your order outside of the time frame stated above, you will need to pay full price for the services previously ordered.
Clients are responsible for providing the correct information and photos at the beginning. Bossy Bestie Branding & Design will not be responsible for missing information on your behalf. Bossy Bestie Branding & Design is not responsible for any misspelling or misinformation that the customer provides.
The information that you submit is the information that will be used. Clients are responsible for proofreading all information submitted before the order is finalized.
An upcharge will incur if we have to go in and change any information that was not proofread. Clients are responsible for grammatically correct information. If provided with grammatically incorrect information, you will be asked to correct it.
Bossy Bestie Branding & Design will not copy any designs. Referencing is permitted but we will not duplicate anybody's work, including our own.
I, Jenee Williams, reserve the right to discontinue service if:
- The customer is using profanity or being disrespectful. The customer threatens an employee or the business owner, making that party feel like they are in danger
- The customer breaks the lawful rules of this business. A charge has been disputed mid service.
- The customer is being condescending or belittling. Lack of communication. If the design asked of them does not meet a level of professionalism.
- This includes but is not limited to poor quality pictures, profanity, lack of communication and more.
CLIENT RESPONSIBILITY FAILURE TO ABIDE CAN RESULT IN LEGAL ACTIONS.
Failure to abide by said policy set by Bossy Bestie Branding & Design will result in disciplinary actions such as no longer being able to book our services or legal actions.